Requesting a refund
Contact GameGrocer at support@gamegrocer.com with your order ID, a description of the problem and relevant evidence. GameGrocer handles order, delivery and refund requests. Do not send payment-card details or passwords.
GameGrocer manages refunds through its Stripe account and records Stripe-confirmed status. Publishers do not manage customer charges. A test-mode transaction has no real funds to return. Sales remain unavailable while platform payment or tax setup, or publisher sales authorization, is incomplete.
Eligibility and digital content
Describe defective, inaccessible, materially misdescribed or unauthorized purchases promptly so GameGrocer can assess repair, replacement or refund obligations under applicable law. We do not impose a blanket no-refund rule or an invented universal statutory deadline. A change-of-mind request is assessed under applicable law and any additional commitment shown before purchase.
You explicitly request immediate digital delivery before checkout. Where legally effective, beginning delivery may end the applicable withdrawal right. This acknowledgement does not eliminate statutory remedies for faulty or misdescribed digital content.
Effect of refunds
A full refund ends access to the package and the license for that order, subject to applicable law. Partial refunds do not automatically cancel the whole license. Approved refunds are returned through the original payment method where supported; processing time depends on Stripe and the payment provider.
Disputed payments may temporarily pause new downloads while the payment is reviewed. Delisting an asset or suspending a publisher does not alone cancel a valid paid license.
Mandatory rights
Nothing in this policy excludes mandatory consumer protections, statutory warranties, dispute remedies or lawful withdrawal rights. Country-specific operator information must be completed before real sales are enabled.